# Individual (KYC) Verification
### **Know Your Customer (KYC) Guide**
Welcome to the KYC onboarding guide! This document will help you understand the verification process, required documents, and timelines so you can complete KYC quickly and smoothly.
***
#### **1. Introduction**
* **What is KYC?**\
KYC (Know Your Customer) is a compliance process to verify the identity of individual users before they can access financial or regulated services.
* **Why it matters:**\
Compliance is at the core of what we do. By maintaining strong KYC standards, we can offer faster, more secure, and more sophisticated financial products to our customers while staying fully aligned with regulations.
* **A strong KYC process powers:**
* **Faster onboarding** - Quick approvals for faster access to services
* **Better products** - Compliance unlocks advanced features
* **Fewer payment issues** - Reduced risk of failed or delayed transactions
* **Greater reliability** - Enhanced security for all customers
***
#### **2. How the KYC Process Works**
| Step | Description | Estimated Time |
| ------------------- | ----------------------------------------------- | ------------------------------- |
| 1. Account Creation | Sign up and provide basic personal information | 1-3 minutes |
| 2. Document Upload | Submit required identity documents | 5-10 minutes |
| 3. Verification | Automated + manual review by compliance team | <1 business day (often instant) |
| 4. Approval | Receive confirmation and access to the platform | Instant after review |
***
#### **3. Required Information & Documents**
Below is the standard list of documents needed. Requirements may vary depending on your country of residence and risk profile.
**Personal Information**
* Full legal name
* Date of birth
* Nationality & country of residence
* Residential address
**Documents**
* **Government-issued ID** (passport preferred; national ID card or driver’s license accepted)
* **Proof of address** (e.g., recent utility bill, bank statement, or government-issued letter dated within the last 3 months)
***
#### **4. Risk-Based Approach**
Depending on your **risk profile** - based on location, nationality, industry, and transaction volumes - we may request:
* Additional identity documents
* Enhanced due diligence (EDD) checks for higher-risk profiles
* Video verification or additional liveness checks if required
This ensures we remain compliant with global AML and financial regulations while enabling secure access for all users.
***
#### **5. Document Quality Requirements**
To ensure fast approval, please submit **high-quality scans or PDFs** of all documents:
* **Screenshots are not accepted** - use official digital copies or high-resolution scans
* All text must be **clear, readable, and unaltered**
* Documents must be **valid and current** (issued within the accepted timeframe)
**Example of a Poor Document Submission**
| Issue | Description | Why It Fails Compliance Check |
| ----------------- | ----------------------------------------- | -------------------------------------- |
| **Screenshot** | Blurry phone screenshot | Cannot verify authenticity or metadata |
| **Partial Image** | Cropped ID with missing info | Critical information not visible |
| **Expired ID** | Document shows outdated validity | Must be current and valid |
| **Unreadable** | Low resolution or heavy glare on document | Details are unclear for review |
**Visual examples of Good vs Bad Documents**
{% columns %}
{% column %}
Good Document (likely to be accepted)
{% endcolumn %}
{% column %}
Bad Document (likely to be rejected)
{% endcolumn %}
{% endcolumns %}
AI-generated example of a document that would not vs would be accepted. All resemblance to real people, documents, or data is purely coincidental and used solely for illustrative purposes.
***
#### **6. Tips for a Smooth KYC Process**
* Submit clear, full-color scans of all documents
* Use a **passport** whenever possible for fastest verification
* Make sure your proof of address is **recent and valid**
* Respond promptly if additional information is requested
***
#### **7. FAQs**
**Q: How can I avoid delays in KYC?**\
A: Submit all documents in the correct format. Missing or unclear documents cause most processing delays.
**Q: How long does KYC take?**\
A: Typically <1 business day once all documents are submitted. Often KYC is near-instant.
**Q: Is my data secure?**\
A: Yes, all documents are encrypted and processed according to strict security standards.
***
#### **8. Support & Help**
* **Email:**
* **Live Chat:**
***
#### **9. Status Tracking**
Use our dashboard to track your KYC progress:
* **Pending:** Waiting for document submission
* **In Review:** Compliance team is reviewing your information
* **Resubmission Required:** Additional documents or clarification needed
* **Approved:** KYC complete, account fully active
***
#### **10. Next Steps After Approval**
* Access all platform features
* Enable payment methods or integrations
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