Business (KYB) Verification

This page provides an overview of the key steps and requirements for completing business verification.

Know Your Business (KYB) Guide

Welcome to the KYB onboarding guide! This document will help you understand the verification process, required documents, and timelines so you can complete KYB quickly and smoothly.


1. Introduction

  • What is KYB?

    KYB (Know Your Business) is a compliance process to verify the identity and legitimacy of a company before it can access financial or regulated services.

  • Why it matters:

    Compliance is at the core of what we do. By maintaining strong compliance standards, we can offer more sophisticated and innovative financial products to our customers while staying fully aligned with regulations.

A strong KYB process powers:

  • Faster settlements - Fewer holds, quicker fund flows.

  • Better products - Compliance unlocks advanced financial services.

  • No lost payments - Reduced errors and payment failures.

  • Global scalability - Enter new markets and handle higher volumes.

  • Stronger reliability - Early risk detection protects new & existing clients.


2. How the KYB Process Works

Step
Description
Estimated Time

1. Customer Account Creation

Call customer endpoint and provide basic customer details

1-3 minutes

2. Document Upload

Submit required documents (see below)

5-10 minutes

3. Verification

Automated + manual review by compliance team

1-5 business days

4. Approval

Receive confirmation and access to the platform

Instant after review


3. Required Information & Documents

Below is the standard list of documents needed. Requirements may vary depending on your jurisdiction and business type.

Company Information

  • Legal business name

  • Registration number & country of incorporation

  • Registered business address

  • Core business information (e.g. registration date, tax identification number if applicable)

Documents

  • Certificate of Incorporation / Business Registration

  • Shareholder & Director Registry (or equivalent)

  • Proof of business address (e.g., utility bill, bank statement, or lease)

  • Identification documents for all Ultimate Beneficial Owners (UBOs) holding more than 25% ownership

    • We explicitly KYC each UBO above 25% ownership

    • Passport preferred for all individuals (government-issued ID accepted if passport not available)

    • Proof of address required for each UBO (e.g., recent utility bill, bank statement, or government-issued letter)

  • Company structure chart (if applicable)

Optional (if required by jurisdiction):

  • Tax registration certificate

  • Financial statements


4. Risk-Based Approach

Depending on your risk profile - based on location, nationality, industry, and transaction volumes - we may request:

  • Additional documents (e.g., financial audits, tax filings)

  • Enhanced due diligence (EDD) checks for higher-risk entities or jurisdictions

  • Video verification or additional identity checks for UBOs if required

This ensures we remain compliant with global AML and financial regulations while enabling secure access for all customers.


5. Document Quality Requirements

To ensure fast approval, please submit high-quality scans or PDFs of all documents:

  • Screenshots are not accepted - use official digital documents or high-resolution scans.

  • All text must be clear, readable, and unaltered.

  • Documents must be current (e.g., dated within the last 3 months if applicable).

Example of a Poor Document Submission

Issue
Description
Why It Fails Compliance Check

Screenshot

The user submits a screenshot.

Screenshots can be manipulated; lack metadata; unreadable text.

Partial Document

Only half the card is visible; key information is omitted.

Missing information → cannot verify authenticity.

Expired Document

An ID card shows an outdated address and the document is not current.

An ID document must be valid and recent.

Blurry Image

Photo taken at an angle with shadows; details like name and DOB are hard to read.

OCR systems and compliance officers cannot verify.

No Back Side

Only front side of an ID card is provided; back side omitted.

Full ID verification fails without full document.

Graphical Examples of Bad vs Good Documents

AI-generated example of a document that would not vs would be accepted. All resemblance to real people, documents, or data is purely coincidental and used solely for illustrative purposes.


6. Tips for a Smooth KYB Process

  • Ensure every UBO with more than 25% ownership completes KYC.

  • Submit documents in PDF or high-quality image format.

  • Double-check shareholder and ownership information before submission.

  • Provide contact details in case the compliance team needs clarification.


7. FAQs

Q: How can I streamline KYB process?

A: To avoid delays, ensure all required documents are submitted in the correct format. Missing, incomplete, or low-quality files (e.g., screenshots) are the most common causes of KYB processing delays.

Q: How long does KYB take?

A: Typically 1-5 business days once all documents are submitted.

Q: What if my company has complex ownership?

A: Submit a clear ownership chart showing all layers up to ultimate beneficial owners.

Q: Is my data secure?

A: Yes, all documents and data are encrypted and handled in accordance with compliance regulations.


8. Support & Help


9. Status Tracking

Use our dashboard to track your KYB progress:

  • Pending KYC Completion: Waiting for document submission

  • Pending: KYC is under review

  • Resubmission Required: Additional info requested or previously provided info was not accepted

  • Approved: KYB is complete, and your account is active

To view the full breakdown of approved products, please refer to the information provided in status_breakdown - Get Customer.


10. Next Steps After Approval

  • Access platform features

  • Set up payment methods or integrations


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